Customer Support

Last updated: November 2, 2026

For orders, shipping, returns, replacements, refunds or website questions, contact the Perfumania customer support team by email.

About the store

Store name: Perfumania

Products: Perfumes

Customer support

Email: support@theperfumania.com

Customer support is available Monday–Friday, 10:00 AM–10:00 PM Eastern Time. Please include your order number, checkout email address and a brief description of your question. We respond as quickly as possible.

Returns and replacements

Email us before sending a return or replacement parcel so we can provide approval, the appropriate return address and safe packing instructions. To use our standard replacement process for a delivery issue, contact us within 24 hours after delivery and include relevant photographs where available. Mandatory legal rights remain unaffected.

Email us before requesting a visit or pickup so arrangements can be confirmed.

Privacy and legal correspondence

Send privacy requests to support@theperfumania.com with the subject “Privacy Request.” Send legal correspondence to the same email address. Do not email passwords, full payment-card numbers or unnecessary identity documents.