Frequently Asked Questions

How can I contact Perfumania?

Customer support: Monday–Friday, 10:00 AM–10:00 PM Eastern Time.

Where do you ship?

We ship within the United States. For another country, email support before ordering so availability, restrictions, charges and timing can be confirmed.

How long does delivery take?

Standard delivery is estimated at 3–5 business days. Express delivery is estimated at 1–2 business days when offered for your order and destination. The delivery commitment and any separate processing or dispatch period disclosed before purchase govern your order. See our Shipping Policy for details.

Can I return a perfume?

For an eligible change-of-mind return, email us within 15 calendar days after delivery. The perfume must be unopened, unused and in its original packaging, with the original seals intact. Read the Return and Refund Policy for exclusions, return instructions, costs and mandatory consumer rights.

What if an item arrives damaged or incorrect?

Report a delivery issue by email within 24 hours after delivery to use our standard replacement process. Include your order number, a description and relevant photographs where available. Mandatory legal rights remain unaffected. Do not send leaking perfume back until safe instructions are provided.

Can I cancel an order?

Email support as soon as possible. A voluntary cancellation can be accepted only while dispatch can still be stopped. The Return and Refund Policy explains cancellation conditions, applicable fees and legal exceptions.

How can I track my order?

Use the available tracking link in your shipping confirmation, or view our tracking guidance. Email support with your order number if you need help.